About CitiCash

CitiCash launched in 2021 with one purpose: build a bitcoin exchange where anyone — not just professional traders — could execute crypto transactions with confidence.

Our Mission

Financial access shouldn't require a finance degree. CitiCash was built on the principle that clear pricing, fast execution, and real security should be standard — not premium features.

By 2026, over 850,000 verified users across 60 countries have traded on citicash.io. We process an average of $220 million in daily trading volume with 99.97% platform uptime.

How We Started

The founding team came from backgrounds in fintech security, algorithmic trading, and consumer banking. After watching users get burned by opaque fee structures and poor support, they built CitiCash differently.

What began as a bitcoin-only exchange in 2021 expanded to 100+ cryptocurrency pairs by 2024. Every product decision since day one has been driven by user feedback — not investor pressure.

Security First

95% of all user funds are held in geographically distributed cold storage. The remaining 5% in hot wallets is covered by a $10 million custodial insurance policy, renewed annually.

Our Team

The CitiCash team spans 4 offices across Europe and Asia, with 140 full-time staff including 45 engineers, a dedicated compliance department, and 24/7 live support agents.

Every compliance officer holds relevant regulatory certifications. Our security team runs quarterly penetration tests and publishes transparency reports every six months.

Regulation & Compliance

CitiCash operates under applicable financial regulations and maintains AML/KYC programs that meet or exceed international standards. User identity verification is mandatory before any trading activity.

Our Values

Transparency over marketing. We publish our fee schedule, uptime history, and security audit summaries publicly. No hidden charges, no vague terms.

We believe crypto exchange should be boring in the best way — predictable, reliable, and exactly what it says on the tin. Drama belongs elsewhere.

Community & Support

Average first-response time for support tickets is under 9 minutes. Live chat runs 24/7 in English, Spanish, French, and German. A full knowledge base covers every common scenario for beginners.

Contact Us

Reach the CitiCash team at info@citicash.io. info@citicash.io For security disclosures, use security@citicash.io. Response time for all general inquiries is within 24 hours.